Shipping and refund policy
At *Gloomyspark.com*, we are committed to delivering your orders swiftly and reliably. Our shipping policy is designed to be transparent and easy to understand, ensuring you know exactly what to expect when you shop with us.
#### Shipping Options and Fees
• *Express Shipping:* Get your items in 6-9 business days. Additional charges apply.
• *International Shipping:* We ship to select countries. Delivery times and shipping costs vary by destination and package weight, calculated at checkout.
#### Order Processing
We process orders within 2-3 business days, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed the following business day.
#### Order Tracking
After your order is shipped, we'll email you a tracking number so you can monitor your package's journey.
#### Handling Delivery Problems
Should you face any issues with your order's delivery, such as missing or damaged items, contact us immediately at support@gloomyspark.com. We're here to help resolve any problems as quickly as possible.
### Refund Policy
We at *Gloomyspark.com* want you to be fully satisfied with your purchases. If you encounter any issues, we're here to make things right.
In the event of receiving a faulty or broken product, we take full responsibility for issuing a refund.
#### Return Guidelines
• You may return items within 30 days of delivery.
• Returned merchandise must be in its original, unused condition and packaging.
#### Processing Refunds
• To initiate a refund, send clear photos of the product to our team for review.
• Once approved, we will process your refund directly to your bank account.
#### Exchanging Products
• If you receive a defective or damaged item, we're happy to exchange it. Please email support@gloomyspark.com for assistance.
#### Covering Return Shipping
• Customers are responsible for the return shipping costs, which are non-refundable.
• We suggest using a trackable shipping method or purchasing insurance for valuable items.
For any questions or to start a return, reach out to our customer support team at support@gloomyspark.com.
#### Shipping Options and Fees
• *Express Shipping:* Get your items in 6-9 business days. Additional charges apply.
• *International Shipping:* We ship to select countries. Delivery times and shipping costs vary by destination and package weight, calculated at checkout.
#### Order Processing
We process orders within 2-3 business days, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed the following business day.
#### Order Tracking
After your order is shipped, we'll email you a tracking number so you can monitor your package's journey.
#### Handling Delivery Problems
Should you face any issues with your order's delivery, such as missing or damaged items, contact us immediately at support@gloomyspark.com. We're here to help resolve any problems as quickly as possible.
### Refund Policy
We at *Gloomyspark.com* want you to be fully satisfied with your purchases. If you encounter any issues, we're here to make things right.
In the event of receiving a faulty or broken product, we take full responsibility for issuing a refund.
#### Return Guidelines
• You may return items within 30 days of delivery.
• Returned merchandise must be in its original, unused condition and packaging.
#### Processing Refunds
• To initiate a refund, send clear photos of the product to our team for review.
• Once approved, we will process your refund directly to your bank account.
#### Exchanging Products
• If you receive a defective or damaged item, we're happy to exchange it. Please email support@gloomyspark.com for assistance.
#### Covering Return Shipping
• Customers are responsible for the return shipping costs, which are non-refundable.
• We suggest using a trackable shipping method or purchasing insurance for valuable items.
For any questions or to start a return, reach out to our customer support team at support@gloomyspark.com.